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Insurance Charity CEO plans overhaul to ‘give more away’

Helen Sanson

The Insurance Charity is preparing a major overhaul of its strategy, systems and support services as CEO Helen Sanson looks to “give more money away” and broaden the organisation’s relevance across the insurance sector.

Sanson, who succeeded Annali-Joy Thornicroft last July following her retirement after four decades with the charity, said her first year in the role has focused heavily on listening to the market and

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Ex-FCA expert backs AI to read emails for misconduct

Insurers are likely to ramp up their internal communications monitoring by using artificial intelligence to ‘read’ and understand emails, calls and texts in order to comply with the incoming non-financial misconduct rules, according to a former regulator.

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