Better staff training needed for insurers to be more dementia-friendly
The Alzheimer’s Society has claimed that while the insurance industry is showing willingness to learn, better staff training is needed if it wants to become more dementia-friendly and help vulnerable customers.
The Financial Conduct Authority’s Consumer Duty comes into force from 31 July 2023 for existing products and services, seeking to ensure customers receive “good outcomes”, and that firms will provide
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on News
Allianz’s PL motor product; Voyager is acquired; BMS’ growth officer
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Cuvva CEO on achieving profitability in a turbulent insurtech space
In its 2023 annual report, the car sharing insurtech revealed it was able to go from a £6m loss in 2022 to £3.8m adjusted profit in 2023.
Climate activist group defaces insurer windows
A newly formed climate activist group has smashed and defaced windows of major insurers as part of a “campaign of sabotage”.
Brokers and freeholders to face lawsuit over insurance commission
The class action, launched by a City lawyer and leaseholder, Liam Spender, is backed by law firm Velitor, which has secured funding for the no win, no fee claims from Balance Legal Capital LLP.
Insurance claim puts Cardiff trees on chopping block
Two mature lime trees in Riverside, Cardiff, are set to be felled due to a home insurance claim, causing uproar among locals.
Cricket club bans sixes to cut out insurance claims costs
One of the UK’s oldest cricket clubs has banned players from hitting sixes, because of the damage it does to neighbouring properties, resulting in insurance claims costs.
Which? demands FCA action over ‘widespread’ claims-handling failures
Consumer champion Which? has launched a new campaign to end “the insurance rip-off” and has called on the Financial Conduct Authority to take tough action against claims handlers who fall short of the regulator’s required standards.
ABI outlines plan to help Labour achieve green energy goals
The Association of British Insurers has published a 10-point action plan for green investment, matching Labour's green energy plans.