Insurers trapped with ill-designed systems, claims Peppercorn CEO

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Nigel Lombard, Peppercorn founder and chief executive, believes insurers are trapped with processes that were designed very much on the provider’s agenda, rather than on the customer’s.

Lombard said: “The industry is trapped with systems and processes which have been designed very much on the insurer’s agenda, rather than on the customer’s agenda”.

Peppercorn secured £1.8m seed

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