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Lloyd's outlines recovery plan for 2019

The Lloyds building in London

Lloyd’s syndicates will continue to face a rigorous performance management regime, as the market seeks to boost its profitability.

Jon Hancock, Lloyd’s performance management director, outlined the steps that the market was taking to improve performance following the publication of Lloyd’s results for 2018, in which it reported a

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Lloyd’s probe deepens after Clement promotion cleared

Lloyd’s is believed to have widened a fresh investigation into top-level behaviour, just as a report emerged that October’s review of the London Market’s former CEO John Neal’s relationship with his former head of corporate affairs Rebekah Clement ruled it wasn’t inappropriate.

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Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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