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Rehabilitation First Awards 2011: Young Achiever of the Year

rehab-award-winners-in-presentation-order-1

With the judges looking for high-flying individuals under 30 who are exceeding their employer’s expectations, championing 
rehabilitation in the wider market and setting themselves out as the industry’s stars of tomorrow, four strong candidates emerged. But, ultimately, one candidate stood out: Chris Douglas.

Despite only joining the QBE Europe rehabilitation team in 2009, the scale and scope of 
responsibilities taken on by Chris, the training he has devised and delivered, the significant improvements in

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Lloyd’s probe deepens after Clement promotion cleared

Lloyd’s is believed to have widened a fresh investigation into top-level behaviour, just as a report emerged that October’s review of the London Market’s former CEO John Neal’s relationship with his former head of corporate affairs Rebekah Clement ruled it wasn’t inappropriate.

Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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