Axa denies U-turn after customer has excess refunded from Liverpool car park fire
Exclusive: Axa has denied it has made a U-turn after a customer had their excess refunded from the Liverpool car park fire.
Following the fire, Axa’s Amanda Blanc warned that insurers who had waived the excess of policyholders affected by fire were “warp[ing] customer expectations” and setting “a dangerous precedent”.
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