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Commercial

Something extra in reserve

With the threat of war looming, the many reservists employed by UK companies - including insurers - are likely to be called up. Belinda Martin talks to one such employee Nick Purkis and reports on the benefits of having reservists on the workforce.

IT's not what you do ...

The effectiveness of IT lies very much in the way it is implemented and call centre technology is a case in point. Roisin Tims looks at ways managers can monitor and evaluate operator performance using IT and beef up customer satisfaction and…

Tasting the fruits of the market

Over the last couple of years, the industry has proved ripe for merger and acquisition activity. David Fanning looks at the companies benefiting from these rich pickings and examines whether such a diet can sustain the market long term - or will just…

Business on hold

Crises and catastrophes pay no heed to company size and business interruption threatens large and small firms alike. Anthony Cherry explains, however, how size impacts the risk experience in practice.

Holding the road

In a congested and competitive sector, there are still opportunities for motor insurers to ease ahead of the traffic, increasing their premiums without affecting their overall position in the marketplace. Richard Day explains how.

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