Commercial
Marsh appoints Americas energy boss
Marsh has appointed Andrew Herring as leader for the Americas of its wholesale energy practice
Chartis analyst seconded to IFB
Iain Jones to spend three months with bureau
KGM appoints claims director from Brit
John Searl joins Lloyd's insurer as claims director
Technology - strategy: Soothe the legacy headache
Short-term fixes and data silos still dominate the IT insurance landscape, storing up trouble for the future. Andy Nightingale explains the effectiveness of an alternative approach, from both a cost and capability perspective.
Commercial aggregators: Moving targets
Aggregators have gradually exerted a stranglehold on personal lines insurance distribution that only the most powerful marketing budgets can now compete with. Ralph Savage investigates the potential for aggregators to shift their gaze towards commercial…
Fraud - voice stress analysis: Liar, liar
With fraud costing insurers £1.8bn in 2009, Daniel Dunkley explores the validity and effectiveness of voice stress analysis technology, once hailed as a 'silver bullet' for the industry.
Insurer majority alive to specialist need
The article by Martin Richell of the Raw Group ('Contamination frustration', www.postonline.co.uk/1567567) correctly warns against the employment of inexperienced contractors when dealing with contamination incidents.
European legal insurance model can work in UK
Helen Withers, managing director of Arc Legal Assistance, makes some bold statements in her recent letter ('European Model unworkable in UK', www.postonline.co.uk/1585923) that could lead Post readers into thinking that the standard model for legal…
Interview - Jamie Hersant: An eventful journey
Officially lauded as a rising star in the claims world, Jamie Hersant shares his views with Jonathan Swift on seizing opportunities, constructive conversations and enhancing experience with exams.
View from the top: The changing focus of service delivery
Over the last year or so, while the focus has been on the credit crunch, a quiet revolution has been taking place in the way the insurance industry delivers its service. Modern service delivery is increasingly reliant on (and influenced by) the…
Cross named as Close director
David Cross joins from Homeserve