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'Therapy drift' leads Axa to outcome-based model

Axa Insurance is looking to counter its concerns over rehabilitation 'therapy drift' by working with a provider's new outcome-based pricing model, which effectively offers insurers a money-back guarantee on results.

Interview - David Bott: In the Apil hotseat

With claimant lawyers facing radical change over the next year following the Jackson Review, David Bott has a turbulent introduction to his tenancy as the new Apil president. Leigh Jackson talks to the man whose job it is to steady the ship through these…

Technology - Mobile apps: The age of the app

App fever is infiltrating every aspect of our lives — and the insurance industry is no exception — but while the benefits a quality app can bring are undeniable, there are a number of pitfalls to avoid, says Ian Singer.

CII Blog: Tesco leaves carrot and stick on shelf

At an insurance conference I attended 10 years ago, delegates were given a challenge to "think like a retailer". Specifically, they were asked to consider what Tesco would be discussing at their annual conference. Store openings, layouts, product lines,…

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