Column
Diary of an Insurer: Allianz’s Faith Kitchen
Faith Kitchen, head of client relationship management at Allianz, focuses on growing accounts, mentors an A Level student, and finishes the week watching her son's cricket practice.
Diary of an Insurer: Zurich’s Paul Green
Paul Green, Zurich UK's multinational hub manager, engages with brokers, leads underwriters, enjoys river walks with his dog and late-night F1 racing sessions.
Penny Black’s Social Diary: Golden sponsor for Celtic FC
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Heatwaves remind us that climate change resilience is crucial
View from the Top: Sarah Brown, risk engineering and resilience director at Axa Insurance UK, explains why the risk posed from regular heatwaves must be better understood in order to mitigate risk.
Throwback Thursday: Biba’s talent help
Insurance Post’s Throwback Thursday steps back in time to September 1981 to remind you what was going on this week in insurance history when the British Insurance Brokers’ Association responded to demand from members for help with “personnel matters.”
Diary of an Insurer: Collegiate’s Amy Barnes
Amy Barnes, deputy director of the Collegiate claims department, kicks off the week singing along to catchy K-pop tunes with her four-year-old daughter, works on developing a designated handler system, alleviates an insured’s concerns, plus produces some…
Penny Black’s Social Diary: MS Amlin at Lord’s
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Why claims has outgrown its job description
View from the Top: Billy Hinken, claims director at Pen Underwriting, argues that today's claims professional must be part technician, communicator, project manager and analyst.
Throwback Thursday: Lloyd’s record profit
Insurance Post’s Throwback Thursday steps back in time to September 1981 to remind you what was going on this week in insurance history when Lloyd’s posted “the highest yet” profit.
Why Britain’s e-scooter limbo is costing lives and money
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues that six years of regulatory dithering over e-scooters has left injured people paying the price, and that further delay is becoming untenable.
Diary of an Insurer: Waggel’s James Brown
James Brown, chief technology officer at pet insurer Waggel, explores how the business will use artificial intelligence, prepares for an endurance bike ride and celebrates getting the claims pipeline down to a record low.
Penny Black’s Social Diary: 600-mile charity cycle; FT’s health food
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Allianz’s Holmes on why trust in insurance must be earned
View from the Top: Colm Holmes, CEO of Allianz UK, argues closing the gap between how the industry performs and how it’s perceived requires a deliberate effort to earn customer trust.
Throwback Thursday: Men belt up; Salaries rise
Insurance Post’s Throwback Thursday steps back in time to August 1971 to remind you what was going on this week in insurance history when the government told men to “belt up”.
Why AI must not become an excuse to stop hiring junior staff
Trade Voice: Stefan Daines, member of the Chartered Insurance Institute Broking Community Board and broking director at Daines Kapp, argues artificial intelligence's freed-up capacity should go towards training junior colleagues, not replacing them.
Diary of an Insurance PR: Harrison Sadler's Alison Reeson
Alison Reeson, deputy managing director of Harrison Sadler, has a rook for an alarm clock, wears the wrong shoes for a long walk and prepares a client for a podcast about telematics and young drivers.
Penny Black’s Social Diary: Hiscox's stock market fanfare
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Why the real AI advantage in insurance lies beyond the model
View from the top: Ben Rose, CEO of Supercede, argues that as artificial intelligence models become commoditised, the advantage for the industry will come from the context and infrastructure surrounding them.
Throwback Thursday: Female first; Co-op’s woe
Insurance Post’s Throwback Thursday steps back in time to August 1971 to remind you what was going on this week in insurance history when a woman first entered a male building safety arena and Co-operative Insurance’s results were disappointing.
Why the MGA sector is built for what’s next
Trade Voice: Michael Keating, CEO, Managing General Agents’ Association, discusses key themes from this year’s MGAA conference and argues the MGA sector is helping to lead, not react, to change across the market.
Diary of an Insurance PR: Omnia’s Nathalie Crystal
Nathalie Crystal, associate director at Omnia Partners, proves the importance of preparation by packing in plenty of meetings with journalists at this year's British Insurance Brokers’ Association conference.