Claims
Analysis: Protecting pets
Over the past decade, the UK’s pet insurance market has seen substantial growth with 7.7 million pet insurance customers in the country. But amid so much uncertainty due to the Covid-19 pandemic, what reassurances are insurers providing to customers who…
Hiscox accused of confirming businesses' coronavirus cover then rejecting claims
Some businesses that have had coronavirus-related claims rejected by Hiscox were told in writing prior to lockdown that they would be covered, according to an action group challenging the insurer.
Insurance Covid-Cast episode 13: Litigation under lockdown - how are lawyers and insurers managing legal disputes during the coronavirus?
In the latest episode of Insurance Post and Insurance Age’s new video series brought to you while our journalists are working from home, we gathered together a group of lawyers and claims experts to discuss how they are managing dispute resolution and…
Hiscox Action Group to launch £40m arbitration claim 'within days'
An action group of 400 Hiscox business insurance policyholders is to launch an “expedited arbitration claim” against the insurer worth almost £40m.
Allianz's Simon McGinn on sustainability
With nations forced into lockdown, economies struggling and health systems under extreme pressure, the Covid-19 pandemic is one of the biggest challenges any of us has ever faced. But the crisis could also prove to be a much-needed catalyst for action on…
FCA invites broker and policyholder input as it builds BI test case
The Financial Conduct Authority has invited policyholders and brokers with unresolved Covid-19-related disputes with insurers over business interruption polices to put forward their arguments for why claims should be paid.
Covid-19 will cost insurance industry $203bn, says Lloyd's
Lloyd’s of London has forecast that Covid-19 will cost the insurance industry $203bn (£166bn) in underwriting and investment losses, putting the pandemic on a par with century’s most catastrophic hurricane seasons.
Claimant firms gear up for EL claims as employers rush workforce back after lockdown
Lawyers have warned that insurers could face an influx of employers' liability claims after the government changed it stance and is actively encouraging those who can’t work from home to return to their workplace following an easing of coronavirus…
Interview: Pool Re CEO Julian Enoizi
Pool Re boss Julian Enoizi spoke to Post senior reporter Emmanuel Kenning about Pandemic Re, the Office for National Statistics change in the terrorism reinsurer’s classification and using its funds to pay for business interruption claims in the…
Delegated authority arrangements - what problems can arise for insurers?
Binding authority agreements, where managing general agents and other coverholders are authorised to underwrite on behalf of insurers, have been increasingly popular in recent years as insurers seek more diverse routes to premium income. With this…
Enoizi counsels against using Pool Re to pay for coronavirus BI claims
Using Pool Re’s £6.6bn fund to pay coronavirus business interruption claims would not be the greatest idea, CEO Julian Enoizi told Post as part of an exclusive interview.
Automatic motor premium refunds little more than a ‘marketing initiative’: Ageas CEO Bart De Smet
Providing premium refunds of £20 to £25 to all motor policyholders in the wake of Covid-19 behaviour changes amounts to little more than a “marketing initiative”, Ageas CEO Bart De Smet has said.
Ageas UK pushed into loss as weather bites in Q1
Ageas’ UK operations suffered a £23.5m hit from storms Dennis and Ciara, which drove it into a loss after tax of £2.7m for the first quarter of 2020.
Biba CEO Steve White on staying afloat
In an exclusive blog for Post on the day he was supposed to be giving his keynote speech at the 2020 British Insurance Brokers' Association conference, Biba CEO Steve White shares his thoughts on keeping lines of communication open during the coronavirus…
Insurance Covid-Cast episode 11: Loss adjusting during lockdown - and what the sector might look like post-pandemic
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are working from home, we brought together a group of senior loss adjusters and experts to discuss how their employers have adapted…
Post Claims Club Live Webinar: Handling claims in a digital age - how insurtechs are changing customer expectations at the moment of truth
In this live webinar session from 11:00am we will hear from - and have a chance to question - a number of people who manage claims on behalf of the new breed of insurtech start-ups; businesses looking to reinvent the customer journey from cradle-to-grave…
Post Claims Club Live: Digital claims management in the age of Coronavirus
Continuing the Post Claims Club Live digital event today we have a video focusing on the future of claims management, the adoption of new technology and ask what customers will demand from the claims process in the future
Post Claims Club Live: Covid-19 and the Future of Claims
Kicking off the Post Claims Club Live digital event today we have a podcast recording featuring experts and industry professionals analysing the impact of Covid-19 on claims operations.
Blog: The measure of indemnity in property damage loss?
Mike Ledgerton, head of major loss at Questgates, reflects on the Court of Appeal decision in Endurance Corporate Capital Ltd v Sartex Quilts & Textiles Ltd., which has potentially far reaching consequences to the measure of indemnity.
Allianz CFO outlines potential €1bn plus Covid-19 hit
Allianz could see a €1bn (£882m) or more hit from the coronavirus pandemic across property and casualty, Allianz group chief financial officer Giulio Terzariol has cautioned.
Airmic warns insurers of long-term damage to trust from Covid-19 crisis
John Ludlow, CEO of Airmic, has warned that the insurance industry is at a “critical juncture” due to the coranvirus crisis with member surveys suggesting the hardening market is already forcing businesses to look at alternative risk transfer options.
Allianz and LV's £68m weather hit edges first quarter COR above 101%
Allianz Holdings, comprising of LV General Insurance and Allianz Insurance, saw £68m in claims relating to storms and flooding in the first quarter of 2020 as Allianz unveiled a global property and casualty €400m (£351m) Covid-19 hit.
Insurance Covid-Cast episode 10: Newsmaker special with Bought By Many CEO Steven Mendel
In the latest Insurance Post and Insurance Age video cast brought to you while our journalists are working from home, we present the first in a series of newsmaker specials focusing on the people behind the lockdown headlines.
Blog: Tinnitus and minor whiplash claims – a cause for concern?
There is an increasing frequency with which tinnitus is appearing alongside minor whiplash injuries in road traffic accident claims. Catherine Burt, head of motor fraud at international law firm DAC Beachcroft, asks if insurers should be worried about…