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Claims

Don't shoot the messenger

When a company goes under, it is easy to blame the auditor that signed off the accounts, but it may not be that simple, explains Richard Highley.

Enough being done?

November's flooding in Cumbria once again highlighted this growing risk and coincided with publication of the Flood and Water Management Bill. Tony Hutchins assesses the proposals and asks if the government is doing enough to manage flood risks.

Contamination frustration

The appropriate methods for the clean up of contamination are not always followed to the letter. Martin Richell reports on the liability issues that can occur when this is the case.

Final curtain for cowboys

A lot has changed over the past 10 years in the damage management industry, with new technology, procedures and professionalism taking centre stage. Sam Barrett reports on the changes.

Phil Bird
Time for change?

Phil Bird highlights the continued cultural and philosophical divide between many underwriting and claims teams, and argues that closer working can only benefit the industry as a whole.

Vital ingredient

Despite claims handling being an intrinsic part of every insurer's reputation, Leigh Jackson ponders why the discipline is so under-represented at board level.

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