Claims
Career development: Tackling the issue of attracting young claims talent
For several years there has been increasing concern around the long-term resourcing of claims departments. There is clearly a need for new blood in the London claims market but, where is that going to come from?
Market moves: UK General and Towergate lead the pack
Insurer UK General and broker Towergate were the main movers and shakers this week, appointing a new chief operating officer and director of group mergers and acquisitions respectively.
Bloodstock insurance: a breed apart
Recent horse sales in Newmarket and Kentucky, and last week's Cheltenham festival, have brought bloodstock insurance back into the limelight
View from the top: Learning from our neighbours
As Italy takes a step towards combating motor fraud, can the UK follow suit?
Customer service: Brand reputation and the power of social media
Poor customer service in the social media age can be terrible for a firm's reputation, especially in the ultimate grudge purchase: motor insurance.
Application fraud: prevention is better than cure
The industry is beginning to tackle fraud at the application stage, effectively stopping fraud from taking place before a claim can be lodged
Repairing a reputation: interview with Xchanging's Max Pell
After the disastrous purchase of Cambridge Solutions, Xchanging is ready to fight back, move out of the shadow of shareholder Lloyd's, and secure its future, as managing director of insurance Max Pell explains.
Roundtable: Technology collaboration - will the industry ever learn?
Could insurer and vendor fears over losing unique selling points be hampering the wider good of the industry?
Application fraud: deliberate use of inaccurate information on the rise
The number of opportunistic fraudsters has rocketed with the use of aggregator sites, as some customers deliberately provide inaccurate information in an attempt to get cheaper premiums.
Post magazine – 22 March 2012
The latest issue of Post is now available to subscribers as a digital and interactive e-book.
Claims Awards 2012 shortlist announced
Insurers RSA and Sterling lead the way in nominations for the 2012 Claims Awards with three each.
Crawford appoints new Broadspire CEO
Crawford & Company has named Danielle Lisenbey as chief executive of Broadspire's medical services effective immediately.
Assured Guaranty faces possible ratings downgrade
Moody's has placed the Aa3 insurance financial strength ratings of Assured Guaranty Municipal, Assured Guaranty Corp and their affiliated insurance operating companies on review for a possible downgrade.
Earthquake hits Oaxaca in Mexico
An earthquake has hit south west Mexico close to the popular holiday destination of Oaxaca.
Ecclesiastical reveals £16m underwriting loss
Ecclesiastical has blamed a pre-tax loss of £7.7m and an underwriting loss of £16.1m on the eurozone and Australasian catastrophes, but plans to increase premiums in Australia.
Cunningham, GAB and LAS ready to impress L&G on panel pilot
Cunningham Lindsey hopes to "impress" Legal & General when it takes part in the insurer's claim handling pilot in May.
L&G invites Cunningham, GAB and LAS to join Merlin in adjusting pilot
GAB Robins, LAS, Cunningham Lindsey and incumbent Merlin are to take part in a claims handling pilot with Legal & General to help the insurer decide which "combination of partners" works best moving forward.
Quindell to announce 'game-changing' outsourcing contracts with major insurers
Quindell Portfolio boss Rob Terry says the firm will announce "game-changing multi-disciplinary motor claims outsourcing contracts" with major insurers this year as well as three more company buys in claims services including rehab and legal.
VRS Vericlaim shuffles directors
Loss adjuster VRS Vericlaim has appointed two new regional directors to free up Peter Chart, pictured, and Damian Glynn to focus on claims and service to clients.
Quindell's 2011 £4.1m profit beats market
Quindell Portfolio has announced results for the 15 months ended 31 December 2011 that it claims are "significantly ahead of market expectations".
Cunningham Lindsey staff told investors seeking buyer for loss adjuster
Global claims management group Cunningham Lindsey has told staff that its investors are looking to find a new owner for the business, Postonline understands.
National Windscreens bullish on growth
National Windscreens commercial director Peter Marsden has claimed rivals are suffering not from the market decline but from National's growth.
Market moves: Insurers are the main movers
Insurers were, once again, the main movers and shakers this week, Ecclesiastical leading the way with the appointment of four new directors, while Allianz, QBE, XL and Arc Legal also welcomed new staff.
Career developments: CILA launches internship programme
The Chartered Institute of Loss Adjusters is marking the 50th anniversary of its Royal Charter with the launch a new internship scheme.