Claims
ABI poll shows consumers plagued by bogus insurance claims calls
The Association of British Insurers called for clampdown on rogue claims management companies today (8 September), as a survey shows people continue to be bombarded with nuisance calls and texts encouraging them to seek compensation for injuries they…
ABI urges MOJ to regulate MROs in Medco review
The Association of British Insurers is calling for the regulation of medical reporting agencies in its submission to the Ministry of Justice review of the operation of Medco.
Church Insurance: Steeple chasing
There is a new entrant into the church insurance sector, targeting Ecclesiatical’s 95% share of the market. What will this mean for the country’s 16,000 Anglican churches?
Trust In Insurance: Blog: Trick or treat?
Insurers need to work harder to explain the intricate workings of the industry to customers.
Blog: Claims managers must wake up to two-way technology
IT must become the fundamental building block in developing a successful customer-centric strategy.
Adjuster Woodgate and Clark bought by Dutch firm
Netherlands-based loss adjuster Van Ameyde Group has bought the entire shareholding of UK adjuster Woodgate and Clark.
Claimant lawyers and CMCs see PI advertising spend reach £76m in 2014
Claimant lawyers' spending on personal injury and clinical negligence advertising increased 182% between 2010 and 2014 reflecting the impact of the 2013 referral fee ban on the market.
Jeff Hosking (RSA): In the future, "most major losses will have an international aspect"
The best way to handle a major loss is to adopt an outcome-driven approach, says Jeff Hosking, head of major damage claims at RSA. In the future, major losses will increasingly have an international dimension, he predicts, also forecasting that insurers…
Hiscox names Eva Berg-Winters as head of UK claims
Hiscox has appointed strategy consultants OC&C’s associate partner Eva Berg-Winters as head of UK claims.
Quindell exploring name change as Rose takes aim at ex-CEO Terry
Former Quindell CEO and chairman Rob Terry has come under fire from non-executive chairman Richard Rose, who has revealed the troubled outsourcer will change its name later this year.
Insurers remain at odds with Apil over whiplash figures despite talk of collaboration
Insurers have welcomed calls by the president of the Association of Personal Injury Lawyers for greater collaboration, but have roundly rejected his argument that whiplash claims are on a downward trajectory.
Blog: What claims adjusters saw after the Tianjin explosions
Paul Spurdle, technical director at Crawford China, reports what the teams from his firm saw after the devastating explosions that ripped through storage facilities at the port of Tianjin, in north-eastern China, on 12 August.
Claims Club: FCA considering 'best practice' plea from insurers on SME cases
A senior regulator has conceded that in order for the Financial Conduct Authority to differentiate itself from its predecessor it might need to listen to insurance companies' pleas to issue ‘best advice’ on dealing with SME claims.
Claims Club: Insurers must act to help shape the future of CMC regulation
Insurers have been given a “three to four month” window to shape the future of claims management company regulation, Claims Club members have been told.
Claims Club: Government missed trick in not mandating on salvage says Thatcham
The government’s recent decision to not mandate a compulsory code for salvage has been labelled a “missed opportunity” by one of those involved in the discussions.
UK P&I club calls for 'zero tolerance culture' on enclosed space entry as casualties blight shipping industry
Accidents relating to entry into enclosed spaces have resulted in a large number of deaths of both ship and shore personnel so far this year, says the UK P&I Club, calling for more to be done to prevent these casualties.
Axa halts 'significant' personal injury claims with fundamental dishonesty defence
Two fraudsters have withdrawn fake but financially significant personal injury claims after Axa used the fundamental dishonesty defence.
Lloyd's finds £3trn of GDP at risk from disasters around the world
A Lloyd's index has found a total of $4.6trn (£3trn) of projected gross domestic product is at risk from manmade and natural disasters in cities around the world.
DAC Beachcroft approved for ABS licence
International law firm DAC Beachcroft has been awarded a licence by the Solicitors Regulation Authority to operate as an alternative business structure.
Consumers remain unconvinced by driverless cars as Google suffers latest setback
More than a third of motorists polled by U Switch believe the introduction of autonomous vehicles will drive up their car insurance premiums.
National Crime Agency targeted in revenge cyber attack
A group of hackers who were behind previous cyber attacks on Microsoft and Sony have claimed responsibility for downing the website of the UK’s National Crime Agency in an apparent revenge attack.
Apil president calls for collaboration on CMCs and young driver safety
The president of the Association of Personal Injury Lawyers wants to “ratchet down the rhetoric” and create greater collaboration between insurers and claimant solicitors by targeting mutual priorities.
Insurers risk losing customers amid demand for smartphone interaction
General insurers are in danger of losing their customers to new entrants unless they step up their digital game, according to research carried out by Deloitte.
Legal Update: Asbestos in schools
There is an increasing likelihood of mesothelioma claims coming from schools, says Lisa Fletcher.