Claims
Claimant solicitor fees dispute awarded to Axa
Axa claims it has uncovered cases of exaggerated legal costs from claimant firm Asons, which the insurer has passed on to the Solicitors' Regulation Authority.
Thompsons responds to insurer meeting on fraudulent solicitors
Claimant firm Thompsons Solicitors has accused insurers of "talking up a crisis" to suit their own agenda in relation to the amount of personal injury fraud reported by the industry.
Geography of Cumbria a hurdle for adjusters, Crawford says
Accessing flooded homes is the key priority for loss adjusters in the wake of Storm Desmond, which has caused widespread flooding in Cumbria and resulted in the death of one person.
UPDATED: Sixteen severe flood warnings remain in place after Storm Desmond hits Cumbria
Sixteen severe flood warnings remain in place after Storm Desmond battered Cumbria on 5 and 6 December, with Carlisle, Keswick, Kendal and Cockermouth among the worst affected areas.
Quiz of the week - 4 December
Test your knowledge of the week's insurance news, with the Post insurance quiz of the week.
Blog: Why seven out of eight hearing loss claims fail
Anger, isolation and depression - the impact of profound hearing loss can be devastating and the insurance industry takes its responsibility to compensate those affected seriously.
Insured costs rise to A$120m for South Australia bushfires
The bushfires in South Australia have so far seen almost A$119.7m (£58m) of claims.
Chennai floods will cost insurers at least $300m
The devastating floods in Chennai, the capital of India's province Tamil Nadu, will cost insurers at least $300m (£198m) in claims as the rains continue.
Bogus claimant found guilty in canteen slip and trip
A college chef who claimed for slipping in her work canteen has been found guilty of fraud by false representation, with CCTV evidence vital to the case.
Europe: Cyber thieves - the nightmare before Christmas for insurers
The nights are drawing in, Christmas is coming, and retailers are getting fat on the back of Black Friday and Cyber Monday, which have boosted annual high street sales this year to record levels.
Serious crash claim costs up by 11% per policy each year
Amounts claimed in severe motor accidents rose but the number of claims made stayed steady, according to a report by the Institute and Faculty of Actuaries.
C-Suite - Insurer: Standing strong together
Regulation of CMCs is welcome, but the industry can also do its bit to show it isn’t a pushover.
Hong Kong investigates claims database
The Hong Kong Federation of Insurers has set-up a provisional board to investigate establishing a claims database for Hong Kong.
Penny Black's Insurance week - 3 December 2015
We recently heard why robbers shouldn’t target any insurer’s chief digital officers as they are likely to be caught on camera by high tech gadgets.
Reserving certainty a fillip for insurers in Enterprise Bill amendment
A proposed amendment to the Enterprise Bill under consideration by the House of Lords is being championed as giving insurers more certainty around reserving for damages relating to late claim payments.
Career file: Ian Muress: Expanded role for Muress as Crawford restructures
Crawford Europe, Middle East, Africa and Asia Pacific CEO Ian Muress is to take on additional responsibility for Canada and Latin America after being named international operations CEO as part of a group-wide restructure.
Market Moves - 3 December 2015
All the movers and shakers in the market
Uptick in CMC activity predicted as insurers eye long-term motor rate reductions
Insurers have widely committed to pass on savings set to flow from the government’s heightened whiplash reforms, despite a predicted surge of activity among claims management companies in the interim period.
Industry disputes claimant solicitor criticism of move to 'care, not cash' claims model
Criticism of the government’s acceleration of personal injury reforms in the motor market by the claimant legal fraternity has been dismissed by the wider insurance industry, which has welcomed a shift in claims from cash to care.
Review of the Year: Loss Adjusting
The benign weather has resulted in fewer claims for loss adjusters in 2015, while a wind of change has blown over insurers’ panels and merger turbulence has reshaped the landscape. After the severe verdict of the Financial Conduct Authority on SME claims…
Trust in Insurance: Blog: How deep is your love?
The aim to make money means customers start with the assumption that insurers will reject claims.
Stream halts trading in Australia as part of bid to raise capital
Stream Claims Services UK’s Australian-based parent the Stream Group requested a pause in trading on Friday (27 November) in a bid to conduct a capital-raising drive.
Claims Club: Mediators told to emphasise service to claims professionals
Mediation practitioners must shoulder some of the blame as to why insurance claims managers have not made greater use of their services, according to Expedite Resolution director and mediator Phil Hesketh.
Claims Club: Mobile phone payments key to improving satisfaction scores
Insurers need to wake up to the growing trend of customers using their mobile phones as a “unique” ID, which could help speed up claims payments and improve satisfaction scores.