Claims
C-suite Insurer: Aviva's Rob Townend - Well done insurers
By showing the value of insurance and the claims process, customers may one day say “well done”
Legal Update: Take care over CFA transfers
Transferring a PI claim to another law firm could be bad news for the claimant as this recent case shows, but also, most welcome for insurers, argue Joanne Staphnill and Abigail Taylor
Admin fee transparency in the spotlight as insurers report 2015 results
Insurers' reporting of administration fees and non-risk income came under scrutiny in the 2015 full-year results reporting period as firms' balance sheets were dominated by commercial flood losses.
Cyber criminals increasingly moving from privacy breaches to extortion
Increasingly sophisticated malware and ransomware attacks are rising to the top of the cyber threat list, with industry cyber experts predicting a surge in ransomware incidents in 2016.
Ex-Zurich claims boss Day to 'raise the bar' with merged investigation firm
US investigation firm ICS Merrill has merged with Global Options to form a UK holding company with UK and US subsidiaries.
Crawford international division reports reduced earnings amid ‘headwinds'
Fourth quarter operating earnings in Crawford & Company's international segment dropped to $7.3m (£5.1m) in 2015 compared to the Q4 2014 result of $9.6m.
Five sentenced in Birmingham over £30k crash-for-cash claim
A group of five men pleaded guilty in an insurance fraud case and were today (8 March) handed suspended sentences and ordered to pay a total of £10,800 in compensation.
Vicarious liability broadening unlikely to impact policy wordings
Insurers are unlikely to tighten policy wordings in light of a Supreme Court ruling relating to the vicarious liability doctrine, as lawyers warn the industry to expect further widening of the principle in the future.
Concerns raised on effectiveness of FCA’s general insurance scorecards
Issues with the Financial Conduct Authority’s pilot of general insurance scorecards have been highlighted by industry players who remain unconvinced a focus on claims data and a ‘one size fits all’ approach is what is required.
Blog: Diversity and inclusivity: it’s ‘cards on the table’ time
Until our workplace culture is aligned with the words we write on our corporate websites, we cannot call ourselves a contemporary profession.
Apil CEO hopes to restore claims 'credibility' with cold calling ban
The CEO of the Association of Personal Injury Lawyers has come out in support of the banning of cold calling in a bid to restore some “credibility and respect” to the claims sector.
Fraudsters ordered to pay £40,000 in crash-for-cash scam
A group of four people found to have deliberately caused a car crash with an innocent van driver has been ordered to pay £40,000 to the victim.
Jail for insurance fraudster after failure to repay £13k
A man who failed to repay more than £13,000 following his conviction for medical insurance fraud has now been jailed.
Perils revises down Desmond flooding costs estimate
Catastrophe data specialist Perils has revised its storm Desmond flood property insurance market loss estimate to £662m down from £717m.
Northern Australia taskforce warns on government cyclone mutual
A Northern Australia taskforce has found a government mandated cyclone insurance scheme would cost taxpayers around A$5bn (£2.6bn) to help reduce premiums.
Gladwell to leave Innovation Group amid flurry of exits
Innovation Group UK property head Greg Gladwell is to leave the company on 31 March after six months in his role.
Claims Club: SRA to conduct a thematic review following IFT’s call for tougher action on CMCs
The Solicitors Regulatory Authority will conduct a review into the issues and concerns raised by the Insurance Fraud Taskforce Report earlier in the year.
Esure responds to Lords on whiplash debate
Esure has responded to a House of Lords debate in which one of its cases was used as an example of why the UK is known as the "whiplash capital of the world".
Claims Club: IFB will move to GWP levy in 2017 and broaden stakeholders to include aggregators and affiliates
The Insurance Fraud Bureau will move to a gross written premium levy from 2017 after undertaking a 2015 consultation of five key principles including its funding model.
Innovation Group appoints CEO replacement for Roberts
Outsourcing and solutions provider Innovation Group has hired Tim Griffiths to replace Andy Roberts, pictured, as its new group CEO.
Legal Update: A sea of trouble for conveyancing
Flood Re is widely welcomed, but it also poses risks for those working in the property field and insurers may see a rise in claims
Cash-for-Crash Fraud: Beating the fraudsters
The Welsh Police have done a sterling job breaking a large car insurance fraud ring in South Wales – but there are fears such scams will go undetected unless the British insurance industry improves its detection powers
Slater & Gordon says UK redundancies likely after 155% profit crash and £448m goodwill write down
Slater & Gordon has said there will “likely” be redundancies and office closures following a review of its UK operations and a goodwill write down of A$876.4m (£448.4m).