Claims service continues to improve

Service

Data analysis: The trend of overall improvement in claims service seen in the UK market continued in the second quarter of 2024.

The market average service score is now at -1, up from -4 in Q1 2024, according to Gracechurch.

While motor is still the worst-performing major class, service has improved five points since the first

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Q&A: Fiona Sperry, QBE

Fiona Sperry, QBE’s head of complex claims, talks through her team’s role, how the insurer is meeting challenges posed by the energy transition and the place of artificial intelligence in claims.

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