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No ad budget for whiplash portal as insurers query signposting gaps

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Insurers have queried signposting missteps around the whiplash portal as Post can reveal there is no advertising budget to raise awareness.

Despite updated whiplash rules coming into force in May, questions remain around the visibility of the Official Injury Claim portal for would-be litigants in person.

Self-service take up has remained

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Q&A: Greg Cole, And-E

Greg Cole, UK claims director at Aioi Nissay Dowa Insurance Europe, lifts the lid on the claims expansion that will see the business increase its UK claims headcount by 30% by the end of 2026.

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