Hiscox BI claims process 'beginning to work' says Masojada as insurer plays catch up

Bronek Masojada

Exclusive: Hiscox CEO Bronek Masojada spoke to Post about the insurer's business interruption claims handling, sharing details on its 200-strong claims surge team, why it was a 'bit slow in getting going', and shedding light on its collaboration with brokers before the test case.

The insurer faces the greatest exposure to Covid-19 business interruption claims of any firm in the market, having amassed 7401 accepted claims by the end of May according to data reported to the

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As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

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Using AI to monitor claim health

Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.

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