Claims industry pivoted well to remote working but needs to prepare for a hybrid future, say experts
The claims industry has met the challenge of delivering for customers during the Covid-19 pandemic and should be preparing to take the best of what has been learned into a new normal of a hybrid remote-office work environment, according to specialists at Post’s Claims and Fraud Summit.
Speaking yesterday (18 November) on the inaugural panel discussion of the two-day virtual event, the experts tackled claims and fraud in lockdown 2.0 and the strategies and steps to take in the
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