Skip to main content

Editor's comment: Fire lessons

stephanie-denton-2016

Humphrey the golden hamster, our most recent literary favourite, has just taught my son to ‘stop, drop and roll’ if he ever finds his clothes on fire, which has led to many impromptu practices at various locations… just in case.

My son learnt from a very early age not to touch things that are hot, was drilled through both nursery and school on what to do if the fire alarm rings and knows to phone 999 if he finds a fire.

He

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Post? View our subscription options

Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

NFU Mutual leads motor insurance market

NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.

Big Interview: Donna Scully, Carpenters Group

Donna Scully, director and co-owner of Carpenters Group, discusses with Insurance Post the challenges of her upbringing and its positive impact in ensuring both her business and personal causes are approached with kindness.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here