Praveen Chhajed, vice president and head of non-motor claims at Indian insurer Bajaj Allianz, reflects on winning two awards at the Claims Awards Asia last year.
Post: What does winning two awards the Claims Awards Asia 2015 (renamed Claims Awards Asia-Pacific for 2016) mean to you as an individual and a company?
Chhajed, pictured right: The company is humbled and honoured to have received the Claims Award Asia in two categories - Insurer Claims Team of the Year and Claims Innovation of the Year (a ceremony held at the Regent Hotel, Singapore on 10 September).
I feel elated that Bajaj Allianz General Insurance won the Insurer Claims Team of the Year award for the third consecutive year, as it is a recognition of the efforts of our claims team that went beyond its call of duty and settled 29,000 claims worth 10bn rupees (£100m) in Jammu and Kashmir after the floods in 2014.
The award encourages and motivates us to keep innovating and coming up with new claims settlement solutions for our customers.
Did you have fun at the awards?
Yes, the awards ceremony at Singapore was very well organised. The registration process was seamless as was the communication regarding the nomination and upon winning the award.
How can the industry help promote the hard work of claims' professionals?
The proficiency of an insurer in handling claims is its strength. Winning prestigious awards inspires claims professionals in the industry to work hard towards assisting customers with claims settlement.
Creating more avenues like the Claims Awards Asia that allows professionals from across the industry to not only interact and share best practices but also applaud the achievement will help motivate the claims community across Asia to further innovate and offer best in class claims' solutions to customers.
What initiatives are you working on to help improve the claims' experiences of your customers?
The company has always believed in innovating and offering best-in-class services to its customers to ensure a hassle-free claims experience. Bajaj Allianz was the first in the health insurance industry in India to have an in-house health claim administration team. We have also introduced cashless claim settlements for our motor and health claims.
The company is focusing on customer-centric technology-led solutions. Already we are using a mobile application called Insurance Wallet, wherein customers can register and track claims. We also have plans to create an interface that will allow the customers to participate in their claim settlement procedures and will be able to settle the claims on their own up to the limit allowed by the regulator.
Entries for the Claims Awards Asia-Pacific 2016, a Claims Club Asia-Pacific initiative, are now open. For more details see the website. The Awards will take place after the Claims Conference Singapore 2016 at the Marina Mandarin on 8 September.
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