Insurers urged to boost claims service to get competitive edge
Chubb and Hiscox have taken the top two spots in a ranking of claims service in the UK mid-market by Gracechurch Consulting.
The study, based on the views of 350 UK claims specialists, showed some insurers were becoming more innovative and attentive to the service they offer because of the competitive edge it can create
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Should doomsayers be heeded over insurance’s brain drain?
Content Director’s View: Jonathan Swift explores if insurance's demographic timebomb could be potentially defused, whether the problems is being blown out of proportion, or if it set to create a massive hole in the sector’s future well-being.
OpenAI reveals ‘strength and depth’ of security insurers need
Viyat Bhalodia, a member of the technical staff at ChatGPT creator OpenAI, has outlined the security controls insurers need when using artificial intelligence agents.
Throwback Thursday: Aids debate
Insurance Post’s Throwback Thursday steps back in time to October 1991 to remind you what was going on this week in insurance history when the sector was counting the cost of Aids and defending the questions it asked life insurance applicants.
Where will tomorrow’s insurance talent come from?
How the insurance industry can show young people the career opportunities available to them and ensure experienced professionals pass their knowledge on to the next generation is explored in the latest Insurance Post Podcast.
E-scooter claims: can insurers get ahead of a growing risk?
Fiona Nicolson examines the frequency and severity of e-scooter-related claims plus how the current legal and regulatory framework create uncertainty for insurers and claimants.
Why insurers are rethinking the role of restoration specialists
Restoration providers are evolving from outsourced contractors into strategic claims partners, as insurers seek faster, more efficient and customer-focused claims outcomes, according to Mark McMullen, managing director of Rainbow Restoration.
Can AI-driven claims decisions withstand scrutiny?
Trade Voice: As AI promises faster claims settlements and lower costs, Laura Madders, partner at Kennedys and member of the London Market Forum of Insurance Lawyers, examines how insurers will balance efficiency with accuracy, fairness and robust human oversight.
Pothole claims rise 25%
Motor insurers continue to face pressure from rising vehicle repair costs, after reports found a 25% year-on-year increase in pothole-related claims despite government funding.