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Insurers urged to boost claims service to get competitive edge

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Chubb and Hiscox have taken the top two spots in a ranking of claims service in the UK mid-market by Gracechurch Consulting.

The study, based on the views of 350 UK claims specialists, showed some insurers were becoming more innovative and attentive to the service they offer because of the competitive edge it can create

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Diary of an Insurer: Sedgwick’s Hugh Kennaway

From policing London's streets to handling complex global energy claims and championing the international growth of the loss adjusting profession, Hugh Kennaway, past president of the Chartered Institute of Loss Adjusters, plus managing director and global head of downstream energy at Sedgwick, has a nonstop week.

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