Penny Black’s Insurance Week - 4 September

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Penny is made of strong stuff. She once went on a rollercoaster and barely flinched as she did the loop-de-loop.

That takes a strong stomach, especially for the onlooker – you should have seen what her petticoats were doing. However, not blessed with such a stout constitution are claims staff at Lorica, who have been tested for months by ongoing construction work next door to their office in EC3. Such has been the vibration caused by the work (which also included the accidental destruction of one adjoining wall) that staff have reported instances of motion sickness. Penny recommends John Hayward’s famous cure of a watered-down teaspoon of cayenne pepper to help them toughen up.

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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