Insurance contract complaints plummet but FS top spot retained
Consumer complaints on unfair insurance contracts have dropped by almost 75% for the year ending 31 March 2014, but the class still attracted more than any other class of financial services business for the fourth year in a row.
Almost half of the consumer complaints received by the Financial Conduct Authority in 2013-14 related to insurance, although overall numbers of complaints about financial services are down 75%, with
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