Editor's comment: Handle whiplash issue with care
There are some life lessons that are easily learnt and rarely forgotten. For example, putting your head in a lion’s mouth is not advisable, and jumping off a cliff might hurt a bit if you’re not attached to a parachute or hang glider or if you’re not assured there is a net or inflatable waiting below.
When it comes to talking about whiplash, rehabilitation and payouts, however, it seems insurers are still learning. Last week James Dalton, head of motor and liability at the Association of British
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