Your say: What has changed?

CCTV cameras

I’d like to add my thoughts to the recent debate regarding an apparent new found hesitance among insurers when instructing investigators and particularly surveillance experts.

See article.

We have already heard from various quarters of lower than usual surveillance instructions being recorded, largely accredited to adverse press revelations and the Finanacial Conduct

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As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

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