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News analysis: Is data mining a major factor 
in the PI claims spike?

workman

The debate over referral fees has had more press time recently than whether The X Factor is on the wane or not. And just like the blow-by-blow tabloid accounts of the TV show, its judges and its contestants, the insurance industry is starting to get tired of the commentary surrounding these controversial fees.

But in the week that the banning of referral fees is being debated in the House of Commons – which if passed will be added to the Legal Aid, Sentencing and Punishment of Offenders Bill that is

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Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

NFU Mutual leads motor insurance market

NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.

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