The wheat from the chaff

The profile and productivity of counter-fraud solutions continues to rise but how has the life of insurance fraud investigators changed and what challenges prevail? Ana Paula Nacif reports.

Insurance fraud investigators have never been busier. Unscrupulous claims are on the rise and the recession has put even more pressure on the insurance industry to separate the wheat from the chaff

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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