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The end of the rainbow?

The claimant community is campaigning afresh for an insurance fund of last resort for injured employees. In the first of two articles, Lynn Rouse details the problem, the proposal and the potential difficulties of making it viable

Calls for a fund of last resort to compensate claimants unable to trace their former employer's insurer are not new. The Association of Personal Injury Lawyers has spent more than a decade voicing its

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Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

NFU Mutual leads motor insurance market

NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.

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