Mirror image
Efficiency drives have often looked to introduce radical overhauls in order to achieve targets but cutting worker numbers may not always be the best option. Graham Dawkes explores how having the right employees and technology can bring cost-effective and high-quality solutions
Over recent years, the insurance industry has sought repeatedly to increase administrative efficiency through a number of means such as re-engineering, outsourcing or investing in technology. All of
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
British Insurance Awards 2026 deadline extended
For those of you rushing to put the finishing touches to your 2026 British Insurance Awards entry.
Average storm claim value more than doubles since 2017
Recent data has indicated the rising cost of covering storm damage, with the average cost in 2025 reaching £1,242.
Sign up for Claims Club to hear from London Fire Brigade and others
Fire risk in residential and mixed-use buildings is evolving in ways that are not always fully captured by data, models or regulation.
Big Interview: Andrew Burke, HSB UK & Ireland
After stepping back from executive life to spend more time with his three daughters, Andrew Burke has returned as CEO of HSB UK & Ireland with plans to grow the specialist insurer and strategic partnerships.
Dunny or delight? Rating Australian forays into UK insurance
Content Director’s View: With Australian firm AUB Group doubling down on its UK growth plans with a deal for Prestige Insurance Holdings, Jonathan Swift reviews other notable Antipodean overseas insurance expansion plans to assess its chances of success.
Minster Law reports improved profitability
Minster Law has reported improved profitability for the year ending June 2025, while also targeting a milestone level of turnover by 2030.
Geopolitical instability and trade policy risk rocking marine insurance
Escalating geopolitical tensions, from conflict-driven shipping attacks and vessel detentions to sanctions, tariffs and the growth of shadow fleets, are reshaping global trade routes. Against this backdrop, Tim Evershed observes significantly heightened risk exposures for the marine insurance market.
Property claims cost insurers a record £6.1bn in 2025
Insurers paid out a record £6.1bn in property claims in 2025, according to the Association of British Insurers’ latest data.