Claims/Loss adjusting
Claims - Big freeze: Winter of discontent
The big freeze of late 2010 led to widespread criticism of adjusters and insurers — but have lessons been learnt for the future?
Loss adjuster hails insurer regional returns
MYI has claimed recent senior hires in Ireland and the UK are symptomatic of an industry-wide move back to strong regional offices.
Buckley Scott teams up with Middle East loss adjuster
Loss adjuster Buckley Scott has agreed a joint venture with Bahrain-based business Alan Henry.
Post Blog: Restoration consternation
There was a time when damage restoration was held in high regard. Those repairing buildings after fire or flooding delivered excellent customer service and savings for insurers.
Philippines storm: Port cities hit by Washi devastation
A tropical storm in the Philippines has killed hundreds and caused flood damage to government infrastructure and commercial properties.
Garwyn directors out as Barclays invests
Garwyn has scrapped its commercial director role as part of a financial restructure of the business and finance and IT director Ian Chapman has resigned.
Editor's comment: The winds of change
And so we end 2011 in a similar vein to December 2010, with loss adjusters doubling staff numbers, ramping up resources and putting into play their surge plans as severe weather conditions batter the UK.
Loss adjusting - Desktopping claims: Alternative methods
Loss adjusters have been criticised for desktopping claims and contributing to the deskilling of the industry but can this practice be made to work?
Editor's comment: Impacting the market
Market-turning they may not be but market-impacting they evidently are. Revised loss estimates for the 1500 industrial units hit by the Thai floods have reached $20bn.
News analysis: Escalating loss estimates in Thailand begin to trigger market fallout
It was the worst flooding Thailand had seen for 50 years and, during its four-month spell, more than 600 people died and 77 provinces were submerged in water.
Market moves: ‘Tis the season for recruiting
As Christmas draws closer, the insurance industry has prepared for the New Year with a raft of appointments. In the broking market, there were moves for Aon and Willis, while Howden added three new faces to its team.
Claims club: Claims teams must gear up to provide Solvency II documentation and evidence
Claims handlers are not exempt from the Solvency II requirements, according to Lloyd’s boss Luke Savage. The finance, risk management and operations director warned attendees that claims teams would have to ensure their documentation, technical provision…
Claims club: Industry warned over 'slow and amateurish' police riot response
The insurance industry has been told to brace itself for “slow and amateurish” responses from police authorities to riot-related claim submissions.
6 December: Driving into trouble
Following an accident involving a lorry driving through the window of a bric-a-brac shop, Mr Policyholder got in touch with his insurer, who then passed on the enquiry to their loss adjusters.
GAB Robins strengthens counter fraud team
GAB Robins has added to its counter fraud and investigation service with the appointment of Peter Graham.
Editor's comment: Sales, sprinklers and statistics
Any reputable estate agent — excusing the potential oxymoron — will tell you the property market falls quiet in the run-up to Christmas, as potential vendors focus on the festivities ahead. Not so in the insurance market, with an unexpected end-of-year…
Buckley Scott boss defuses sale talk with new hires
The chief executive of liability loss adjuster Buckley Scott has rebutted claims the firm is up for sale by announcing five new appointments.
Market moves: Fresh faces for underwriters
As the industry heads into December, underwriting agencies and insurers lead the way in the job market. This week saw major moves at Chubb, More Than and Travelers, while Evolution, Arista and Ink all welcomed new staff. It was another slow week for…
Review of the year - Loss adjusting: Ups and downs
2011 was another rollercoaster ride in the loss adjusting sector, with claims surges, criticism from insurers, struggles with recruitment, and mergers and acquisitions.
Loss Adjuster Listings 2011
The loss adjusting industry has experienced a resurgence in turnover according to Post's Loss Adjuster Listings 2011.
Loss adjuster listings 2011
Now in its sixth year this study, although not an exhaustive review of the industry, shows that loss adjusters experienced a resurgence in turnover in 2010, almost back to the levels of 2008, as the insurance industry spent up to £770.9m (2008: £777.3m)…
IAS to handle riot claims for West Midlands police
IAS Chartered Loss Adjusters has been appointed by the West Midlands Police Authority to handle large and complex claims arising from the summer riots in England.
Perkins Slade rings the changes
Despite a relatively quiet quarter for broker recruitment, Perkins Slade named three new directors this week. The intermediary was not the only firm making changes, with Jelf and Willis also naming new starters. Among insurers I was a bust seven days for…
Penny speed meets... Greg Gladwell, CEO Crawford & Company, UK & Ireland
Being an insatiable socialite, Penny Black is always eager to probe the personalities behind the professional veneer of her industry friends. What better way to squeeze in and share as many intimate revelations as possible than her very own ‘speed…