Broker
Insurance debate: Allianz believes trust is a top priority
To change public perception, a cultural shift and improved technology are needed, says Stephanie Smith, operations director for Allianz.
Insurance debate: We need to combat customer apathy, says PwC
Jonathan Howe, UK insurance leader at PWC, continues the discussion by wondering whether the industry gives itself enough ‘touch points' with customers and believes it needs to be more innovative.
Insurance debate: Aviva says it's all about the customer
For Lindsey Rix, chief operating officer at Aviva, the key to adding value to insurance is to make insurance products relevant and accessible, by using digital and social technologies to increase customer engagement.
Insurance Debate: Ex-DLG and Flood Re boss Woolgrove says without licences insurance can't be a profession
Former Chartered Insurance Institute president Tom Woolgrove doesn't believe insurance will ever be viewed as a proper profession, primarily because anyone can call themselves an insurer without a proper qualification or licence.
C-Suite - Broker: Change looming
The Insurance Act will have a massive effect on the way clients, brokers and insurers interact
Towergate targets long-term stability with nine point turnaround plan
Towergate's senior team has compiled a nine point turnaround strategy involving a two-year integration project, which group CEO David Ross believes will transition into 'business as usual' in 12 months’ time.
Fairer Finance discusses customer centricity as part of the Insurance Debate
James Daley, managing director of Fairer Finance, gives his view on the importance of customer centricity and wonders why the industry seems so out of sync with the public it serves.
Ex-Axa COO Carruthers to become non-exec chair at A-Plan
Former Axa Commercial Lines and Personal Intermediary chief operating officer Max Carruthers is to take on the role of non-executive chairman at independent high street broker A-Plan, Post can reveal.
Griffiths & Armour joins the Insurance Debate
First up to join the debate is Stephen Bamforth, senior partner and group CEO of Griffiths & Armour, who asks what does professionalism in insurance actually mean and puts forward the idea that the crux of professionalism is about rooting out bad…
‘Remarkable Towergate is still standing' says CEO Ross
Towergate CEO David Ross is amazed the business is still operating after the "extraordinary amount of trauma" it experienced in the past 18 months.
Towergate regulatory costs hit £5.4m in Q3 as FCA talks continue
Towergate incurred regulatory costs of £8.8m for the opening nine months of 2015 in relation to the ongoing Financial Conduct Authority investigations.
Towergate Q3 income drops 10% as infrastructure challenges continue
Towergate has reported a 10.3% decline in income to £87m in the third quarter of 2015 compared to £97m in the same period of 2014.
Asia: The complexity of cyber exposures
Businesses in Asia need to brace themselves for a new generation of cyber risks, as threats go beyond traditional ‘hacktivist’ attacks.
Insight Australia's brokers to join Steadfast
Insight Australia Group's broker members have decided to join Steadfast's network.
A-Plan targets acquisitions on back of previous year's growth
High street broker A-Plan has delivered a 9% increase in earnings before interest, taxes, depreciation and amortisation to £24.7m for the year ending 28 February 2015 (FY 2013: £22.7m).
Yorkshire broking boss cleared of careless driving charge
Broker boss Sean McClarron has been cleared of a death by careless driving charge.
Call for more prominent role for MGAs in claims process
MGAs want to get closer to the claims process according to the latest Managing General Agents' Association survey.
Brightside's Jackson on gardening leave following departure
Brightside's carrier and capacity director Keith Jackson has left the broker.
ATL plots energy market gains after swooping for JLT team
Independent Lloyd’s broker ATL Marine & Energy has appointed a senior team of specialist energy brokers from JLT in a bid to drive the growth of its energy account in Europe and Latin America.
The Insurance Debate: Professionalism parity
Today Post and Insurance Age – in association with the Chartered Insurance Institute – is launching an interactive forum where you will be able to discuss important topical issues, using an Oxford-style debate.
Market Moves - 19 November 2015
All the movers and shakers in the insurance industry
Falling PPOs could bring good news for motor insurers
Motor insurers could see a strengthening of their position in coming cycles with one of the key factors inflating re/insurance prices levelling off for the first time.
Aon opens global HQ in London's Cheesegrater
Aon has officially opened the Aon Centre at 122 Leadenhall Street, London, commonly known as the Cheesegrater.
Cobra Holdings acquires BKG West
Cobra Holdings has acquired independent commercial insurance broker BKG West.