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Postbox: Educate your customer

The recent suspension of flights caused by the volcanic ash cloud from Iceland has caused much inconvenience and frustration for travellers. Regrettably, this frustration has been exacerbated by inexpert advice to travellers about how they may recover…

View from the top: Positive and purposeful

It's always good to get an opportunity to see familiar and new faces, and the British Insurance Brokers' Association conference never lets you down. The number of brokers attending was again very strong and the networking opportunities were second to…

Arista to give MGA advice

Arista is hoping to cash in on regional brokers' interest in the managing general agent model as intermediaries seek ways of improving the service they receive from insurers.

Biba to lobby coalition

The British Insurance Brokers' Association is set to launch a major lobbying campaign to promote the role of the broker to the Liberal-Conservative coalition government.

Evolution online deals

Evolution Underwriting Group has launched an initiative offering exclusive deals on a range of online products from Cardinus Risk Management.

Primary's Pitt joins NIG

Former Primary commercial director Richard Pitt has resurfaced working with Royal Bank of Scotland Insurance subsidiary NIG. Mr Pitt left Primary in November 2008 after 30 months.

Marsh integrates HSBC and targets SMEs

Marsh will push for "aggressive growth" across its three regional networks after the integration of HSBC's networks, according to Julie Page, head of its commercial practice.

Broking sector "remarkable"

The insurance broking sector has performed at a "remarkable" level in the midst of economic turmoil by tackling cost bases to protect profit margins, a market analyst told panel members at a fringe event.

Underwriting coalition

Markerstudy and Zenith have put together an underwriting coalition under group underwriting director Gary Humphreys.

Broker channel promotion

The British Insurance Brokers' Association has called on other insurers to promote their broker distribution channel, following Aviva's successful advertising campaign.

Heath Lambert combines

Heath Lambert has combined its commercial affinity and small business division with its personal lines unit, Heath Lambert Insurance Services, aiming to double its size by 2012.

Insurance Charities launches Big Balloon Day

The Insurance Charities has launched a fundraising initiative aimed at the insurance industry. The Big Balloon Day scheme aims to raise awareness and funds for by organising events using branded balloons creatively.

KGM offers motor hope

Last week, the British Insurance Brokers' Association conference saw the great and good of the UK general insurance market descend on the Excel Centre in London's Docklands to network, socialise and swap ideas about where they see the market going.

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