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Comment - claims: cutting the cost of claims

Introducing non-adversarial means of dispute resolution could be the answer to cutting the cost of claims, empowering qualified professionals and delighting the customer, argues Roger Flaxman.

Penny Black's insurance week

Penny understands the launch of widely anticipated new insurance trade body the Managing General Agents' Association has been held up by a lack of technological foresight.

APC seeks northern manager

APC is aiming to double its book of SME business in the North of England and Scotland over the next 18 months by hiring a dedicated business development manager for the region.

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