View from the top: Why getting personal is key to Consumer Duty compliance

Michelle Bree, chief operating officer at Gallagher, says the Consumer Duty presents a unique opportunity for the industry to get closer to customers and build trust.

Michelle Bree, chief operating officer at Gallagher, says the Consumer Duty presents a unique opportunity for the industry to get closer to customers and build trust.

As the insurance industry works towards the July deadline, firms must be mindful that the Financial Conduct Authority’s Consumer Duty regulation is only the beginning, and presents a significant

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Gallagher’s Kruger on the benefits of reverse mentoring

View from the Top: Brent Kruger, chief information officer at Gallagher, is currently a mentee on a reverse mentoring programme and shares his thoughts on how these initiatives can play an important role in building a more inclusive culture.

FCA commission crackdown goes beyond flats

Editor’s View: The Financial Conduct Authority’s policy statement on multi-occupancy buildings insurance in September plus the decision to push the pause button on guaranteed asset protection insurance sales last week was “a shot across the bow” on percentage-based broker pay.

Big Interview: Chubb’s Mark Roberts

Mark Roberts, division president for UK, Ireland and South Africa at Chubb, tells Jonathan Swift he is looking to create wider and deeper relationships with UK brokers plus what factors will help differentiate his insurer from the congested run-of-the-mill ‘pack’.

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