This month: Cavities and complaints
As whiplash legislation speeds through parliament, claims management companies have increasingly been looking into other avenues to keep the coffers full and cavity wall insulation claims have spiked. CMCs may be the industry’s own bugbear, but this month insurers have also found themselves under scrutiny. This time over pricing practices, amid a super complaint by Citizens Advice.
Post news editor Martin Croucher took an in-depth look at the spike in cavity wall insulation claims, while I examined what the dual pricing super complaint could mean for the industry.
The Financial
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