Terry Renouf, partner, BLM
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
BLM's Terry Renouf sums up the last Claims Club meeting where tackling supply chain issues, talking about artificial intelligence and applying gig economy opportunities made the headlines.
The final Claims Club meeting of 2016 considered the virtual and surreal worlds facing the motorist today and the opportunities, risks and risk management issues of maturing telematics technology.