Articles by Scott Field
Spotlight: Data transformation - What gets measured, gets improved when it comes to customer experience
Building better and more measurable data represents the surest foundation for innovation and improving the customer journey, according to Scott Field, head of international product at Duck Creek Technologies.
Spotlight: Technology - A digital future
It’s no secret that many insurers are still held back by outdated legacy software systems, but for many, the significant operational impacts of the inefficiencies this engenders is difficult to quantify