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PPI investigation uncovers serious complaints handling issues

The Financial Conduct Authority has referred an unnamed firm to its enforcement division following an investigation into payment protection insurance, which found serious problems with complaint handling decisions and communications to customers at the…

Interview: Jon Dye - The Dye is cast

Jon Dye’s appointment as Allianz UK CEO did not come as a surprise to many, including himself. And while he is not daunted by his new role, he is certainly not complacent about the task ahead.

Fraud: Breaking the habit

From holidaymakers to corporates, exaggerating or fabricating an insurance claim could become common practice – so what can insurers do to combat this culture By Ruth Lawrence

Editor's comment: Falling out of favour

Insurers received a surprise this week when some of the market’s aggregators agreed with them over an issue that has been gnawing away at them for some time, most favoured nation clauses.

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