Insurer
In series - claims management: Keep the customer satisfied
Richard Shanks urges insurers to look at what constitutes excellent service and gives a customer choice, rather than being driven by internal processes and service level agreements that risk only meeting organisational needs.
In series - claims management: Reflecting on feedback
Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.
View from the top: The buck stops here
The past 18 months have been horrendous for the motor market. Insurers have been ravaged by credit hire, claims farming and fraud, burning more than £1bn of capital as a result.
View from the top: Cooperation is key to effective flood risk management
Three years on from the devastating 2007 floods, it¹s difficult to forget the images of people¹s homes and businesses under water and the resulting distress and damage to all involved. Last week¹s flooding summit was a timely reminder of the challenges…
Editor's comment: Speculation over bids
With the deadline for interest now passed, Macquarie — the company charged with finding a buyer for Quinn — can start sorting out who the main runners and riders are for the business.
Postbox: No banking business for Chartis
Regarding the article "Chartis to fill short-term lending gap for trade credit clients", I would like to clear up any misconception that Chartis was to begin lending up to £10m.
Serial insurance fraudster given four year sentence
A fraudster who tried to scam the insurance industry out of £10.5m in claims has been jailed for four years.
Xbridge doubles profit in 2009
Xbridge has recorded an increased profit of £3m for its insurance division for the year ending 31 December 2009.
Broker event to be repeated
Leeds-based Henderson Insurance Brokers has attracted 35 insurers to its inaugural conference and plans to make it an annual event.
Biba backs FSA over ERN database plans
The British Insurance Brokers' Association has backed Financial Services Authority proposals for an employers' liability insurance database, operated by the Employers Liability Tracing Office.
GAB Robins deals with major Tesco loss
GAB Robins' UK major and complex loss team have been assigned to a "multi-million pound" fire in South Korea.
Skills boss advocates apprenticeship model
Insurance companies may be missing out on easy wins in terms of enhanced productivity and retention rates by failing to adequately consider the apprenticeship model. That is the view of Chris Humphries, chief executive of the UK Commission for Employment…
BIS 2010: Willis CEO warns that risks will need to be "recalibrated"
The insurance industry needs to ensure that it produces new products and services that are relevant to the new environment of corporate shocks and catastrophes.
Brit shareholders set to accept new Apollo bid
Brit Insurance shareholders are expected to accept a renewed offer to buy it outright from Apollo Management, after the investment company secured the backing of CVC Partners.
John Lewis to ditch Greenbee in rebrand
Department store John Lewis is targeting "rapid growth" in the insurance market, after unveiling plans to rebrand its offering.
Fraud deterrent staff need to be given incentives
Employees tasked with the prevention and deterrence of fraud should be given incentives alongside their detection counterparts, if insurers are to develop a fully coherent and effective counter-fraud strategy.
BIS 2010: M&A activity predicted to increase as Solvency II takes hold
Pressures arising from compliance with Solvency II may instigate a wave of M&A activity, a panel of leading industry figures has predicted.
Flood progress relies on government spending
The success of last week's flood management summit will depend on whether the government's axe falls on flood defence in its October spending review.
Start-up taps into insurer PI claim fears
A new legal process outsourcing firm is in trials with "a number" of insurers and brokers to capture third-party personal injury claims.
European super regulator rules passed
Rules passed today which create three new European Supervisory Authorities and a European Systemic Risk Board keep national regulators at the fore whilst ensuring a common rule book to prevent future economic crises, Kay Swinburne MEP, European…
European super regulator rules passed
Rules passed today which create three new European Supervisory Authorities and a European Systemic Risk Board keep national regulators at the fore whilst ensuring a common rule book to prevent future economic crises, Kay Swinburne MEP, European…
New CILA chief to take up code challenge
The new president of the Chartered Institute of Loss Adjusters has vowed to publish a new code of conduct before the end of the year.
BIS 2010: Aviva CRO highlights Hodges role in promoting risk management
Aviva UK chief executive officer Mark Hodges made improving the firm’s risk management a top priority after taking up the role, according to the insurer’s group chief risk officer Robin Spencer.
Groupama contract boosts Nationwide H1 results
Nationwide Accident Repair Service has reported a 9% increase in turnover for the first half of the financial year – aided by a significant new contract with insurer Groupama.