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Axa pledges autonomy in mass branch overhaul

Regional brokers have welcomed an overhaul of Axa's "overly bureaucratic" regional strategy, after commercial chief executive Amanda Blanc outlined plans to devolve decision-making power from the insurer's head office.

Hastings and Admiral weigh up fraud tool

The Surveillance Group is set to launch a new smart key forensic service aimed at helping motor insurers detect fraudulent theft claims by providing "incontestable" evidence in court.

Comment - claims: cutting the cost of claims

Introducing non-adversarial means of dispute resolution could be the answer to cutting the cost of claims, empowering qualified professionals and delighting the customer, argues Roger Flaxman.

Penny Black's insurance week

Penny understands the launch of widely anticipated new insurance trade body the Managing General Agents' Association has been held up by a lack of technological foresight.

View from the top: mind the gap please

As a regular London underground commuter I am frequently reminded of the gap in expectations that yawns between me as a paying customer and the so-called service delivery provided by the management of our capital's public transport infrastructure.

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