Elected as the Chartered Insurance Institute’s 119th president last month, Robert Fletcher tells Post that building trust, remaining relevant and finding a suitable successor for outgoing CII CEO Sandy Scott are among his top priorities for the year…
The UK insurance market has a very clear approach to professionalism and qualifications - but how does it compare with the rest of Europe?
With the current generation of customers failing to actively seek out brokers for insurance, how can the sector make waves in the competitive personal lines market?
A sharper focus on the human touch improves the insurance experience of both customers and staff
The Chartered Insurance Institute’s new president, Ashwin Mistry, tells Callum Brodie why unity is top of his agenda, in a shift of emphasis at the body
Since their inception, the British Insurance Awards have become the unrivalled badge of excellence for the insurance sector, raising standards across the industry through their showcasing of best‑of‑breed performance and innovation.
Fraud is a major and growing issue. We've all heard the figures bandied around about how much this crime costs our industry, but the responsibility for tackling fraud does not lie at any one door.
The Chartered Insurance Institute will kick-start its retail standards initiative by asking senior executives at firms including LV, Admiral and Esure whether such a scheme is likely to generate industry-wide support.
Aviva and DLG among those that failed to meet the terms of the declaration.
Amid an industry-wide drive for improved standards, how will the CII’s consultation on changes to its corporate chartered status criteria affect firms seeking to stand out from the crowd?
The Chartered Insurance Institute has welcomed the Treasury's announcement of its gateway project to help people find apprenticeships and graduate training places within insurance.
The launch of the general insurance level-four apprenticeship for school leavers has been marked by an event at the Chartered Insurance Institute's historic Aldermanbury head office in London.
Last week’s article ‘Aldermanbury initiative’s future unclear as insurers struggle to meet its terms’ (5 September) questioned the success and future direction of the Aldermanbury Declaration.
As a new school year starts and uniforms are bought and labelled and school bags are packed, many pupils are hoping they can achieve great things and get good reports.
Taskforce behind declaration yet to discuss its direction beyond end of 2013
The insurance industry may need a root and branch overhaul of its approach to ethics. But with claims that companies don’t actually understand the issue, the road to restoring trust is set to be rocky.
In order to regain the trust of our paying public we need to focus on their needs, not ours.
In recent years the insurance industry has made a concerted effort to improve its record on professionalism.
Qualifications aren’t the be-all and end-all when it comes to professionalism – training, working together and sharing knowledge across the industry are equally important.
Set to retire later this year, Allianz Commercial general manager and former CII president Chris Hanks reflects on 45 years in the business.
As aggregators come under fire for a lack of standards and insurance qualifications, some are still cool on improving professionalism.
The Chartered Insurance Institute has said it looks forward to the Financial Conduct Authority "punishing poor and unethical behaviour" as the new body launched a consultation paper on how it will operate.
Ageas Underwriting has been granted chartered status after meeting a number of criteria set out by the Chartered Insurance Institute, including an examination of its development programmes and training and competence scheme, which are part of the Ageas…