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Fixed recoverable costs in low value clinical negligence claims

Pursuant to Sir Rupert Jackson’s proposals from 2017, the civil litigation landscape has recently faced imminent change vis-à-vis fixed recoverable costs, namely, the amount of legal costs that a winning party can recover from a losing party. This article sheds light on the latest developments.

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Digital Maturity Report 2026: The UK's Top 20 Insurance Companies

Every insurer in the UK has a digital presence but very few have digital performance. This report assesses how the UK’s top Insurance companies are performing digitally by evaluating 20 insurers across 10 areas, including: strategy; search; app use; customer satisfaction; and AI visibility.

Why insurance renewal conversations may now matter as much as claims

Even when claims and service are delivered as expected, customers are now much more critical of the value they’re getting and whether products genuinely meet their needs. This article explores why the routine policy renewal conversation is becoming a decisive moment in shaping customer loyalty.

How top-rated insurers manage reviews

In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the experiences that matter most to policyholders.

Turning breed & age risk data into smarter pet insurance decisions

In a fast‑growing UK pet insurance market, understanding which pets drive the highest costs and why is no longer optional. This blog sheds light on which dog breeds drive the highest claims costs, the top five breeds by medical condition and why young dogs often present the highest costs.

How to effectively estimate commercial rebuild costs

This eBook explores the importance of accurate rebuild cost estimation, analyses the factors driving underinsurance across the UK, and provides recommendations for insurers to best equip themselves with the tools and insights to close the gap.

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