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Insurance and artificial intelligence: Four emerging trends for 2024

If 2023 was the year AI captured headlines and demonstrated potential, what can we expect in the next year? What will be the impact of this exciting new technology? This blog covers four key trends we can expect to see around AI in the insurance business over the course of 2024 (and beyond).

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Getting started with outcome-as-a-service

The shift to outcome-as-a-service is not simply a new pricing model or a marketing reframing. It reflects a once-in-a-generation change in how insurers serve their customers and achieve business objectives. This blog highlights five steps insurers can follow to get started.

Five operational gaps in insurance

When operating models can't keep pace with real-life volatility, an insurance performance gap opens up. This infographic sheds light on five structural gaps that affect financial performance, executive decision-making, and the customers insurers exist to protect.

The urgent question facing your insurance leadership team

Today’s insurance ecosystem is fundamentally different from previous ones, yet the urgent question facing every leadership team remains the same: is our operating model ready for what comes next? This blog outlines why operating model problems are creating performance gaps for insurers.

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