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Building loyalty in times of crisis: How insurers can foster long-term customer relationships

As the cost-of-living crisis persists, customers reduce insurance coverage, yet premiums are rising. In the inaugural segment of this three-part series, Insurance Post and PayPal collaborate to examine how insurers can retain customers by offering cost-effective products that cater to their needs.

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ESG that stands up in tougher times

At a recent Insurance Post roundtable in partnership with CRIF, leading insurers and ESG specialists explored how the industry is translating sustainability goals into measurable progress and what it will take to keep that momentum in tougher times. This article provides a summary of the discussion.

Seven tips for using digital capabilities to enhance CX

Insurance customers will leave you unless you can provide seamless, personalised, and proactive experiences across every interaction. This blog sheds light on the digital insurance imperative and provides seven top tips for insurers on how to leverage digital capabilities to enhance CX.

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