Skip to main content

Claims Apprentice 2023: Episode six – The final interviews

With the three team tasks done and dusted, it is time for the six candidates to come face-to-face with Kennedys’ very own Sir Alan Sugar – Claire Mulligan – and put forward a case as to why they should be crowned the winner of 2023 Claims Apprentice.

Having taken on the Data Escape Room, competed in the insurance-related game show Travel Claims – Fact or Fiction, and finally planned and recorded podcasts on the topic of claims inflation, Mulligan is keen to find out which tasks took the apprentices out of their comfort zone and what have they learned through the series?

She also wants to know what would they have done differently and how will they draw on the Claims Apprentice experience when they return to their day jobs?

Once the interviews are over and Mulligan has consulted the mentors who watched the candidates’ progress throughout the process, she has the difficult task of deciding which contestant has won Claims Apprentice 2023.

Watch now to find out if it is Ellie Rose Arch from Allianz Global Corporate & Specialty, Alasdair Bain from Aviva, Bazzil Boyce from North Standard, Alan DaBreo from HDI Global Specialty SE, Safa Saeed from Zurich, or Rebecca Wonnacott from Admiral.

Watch the video

Register for free access to hundreds of resources.

Already registered? Sign in here.

 

Your alert preferences

How to transform your contact centre into a fraud prevention hub

This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and includes real-world customer examples.

Supercharging insurance fraud intelligence

This report focuses on the role of the telephony channel in insurance fraud. It explains how fraudsters target insurers across the policy and claims lifecycle, and how greater visibility of caller activity can reveal behavioural and intent signals that are difficult to see elsewhere.

Why insurance renewal conversations may now matter as much as claims

Even when claims and service are delivered as expected, customers are now much more critical of the value they’re getting and whether products genuinely meet their needs. This article explores why the routine policy renewal conversation is becoming a decisive moment in shaping customer loyalty.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here