Why insurers relying purely on post may not be Consumer Duty compliant

Phil Shelley

As the Consumer Duty deadline fast approaches, Phil Shelley, chair of regtech company docStribute and a former Goldman Sachs banker, explains why insurers that are relying on paper communications will struggle to fully comply with the new rules.

The Consumer Duty Regulation lays out the Financial Conduct Authority’s view on the standard of behaviour they want from firms, develops expectations on how they should deliver good outcomes, as well

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Matt Brewis, FCA

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Sam Woods, Prudential Regulation Authority

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