Why insurers relying purely on post may not be Consumer Duty compliant

Phil Shelley

As the Consumer Duty deadline fast approaches, Phil Shelley, chair of regtech company docStribute and a former Goldman Sachs banker, explains why insurers that are relying on paper communications will struggle to fully comply with the new rules.

The Consumer Duty Regulation lays out the Financial Conduct Authority’s view on the standard of behaviour they want from firms, develops expectations on how they should deliver good outcomes, as well

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MoJ told to fix whiplash before introducing more reform

Panellists speaking at an Association of British Insurers event about civil justice urged the Ministry of Justice to fix the whiplash reforms before bringing about any new further changes that affect the motor insurance sector.

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