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Airmic 2008: Claims index on track

The Association of Insurance and Risk Managers is to bring out a guide for commercial insurance buyers, highlighting the hallmarks of best claims practice. The publication, expected to be ready by the end of the year, will also assist Airmic as it moves towards the development of a claims performance index during 2009.

The guide will describe what to look for in evaluating the claims service provided by an insurer: the resources at its disposal, its IT set-up, processes, timescales, operational standards and

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