FSA wants improvement in general insurance documents
A Financial Services Authority (FSA) survey has found many insurance companies are not yet fully complying with the regulator's rules on the provision of disclosure documents to customers. The work involved reviewing the content and format of more than 100 policy summaries and Key Facts documents for motor, household, critical illness, income protection and other types of general insurance.
A key focus of the review work was on the appropriateness, prominence and clarity of significant and unusual exclusions, given the potential for consumer detriment in this area.The FSA said problems
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